DMC is one of the UK's leading Sage business partners.
Specialising in CRM and Accountancy Software
including ACT!, Sage 200 and SalesLogix
TotalCare Packages
TotalCare packages give you the flexibility to choose the right level of support to match your budget and your business needs. Each solution builds on the services delivered in the last to offer a range of protection for every type of business requirement.
Whichever TotalCare package you choose you are assured of our commitment to the highest levels of customer service delivered by our highly qualified and experienced staff who are also selected for their ability to communicate with you in a non-technical language.
All TotalCare packages are available with our optional online backup and recovery solution which provides automated, centrally managed backups for PCs, servers and applications
TotalCare Bronze
With an initial on site assessment and report, remote access setup and regular remote checks, managed software updates and telephone support, TotalCare Bronze offers the essentials for a small business.
TotalCare Silver
Including all the essential services of the bronze package; initial on site assessment and report, remote access setup, regular remote checks and managed software updates, TotalCare Silver package incorporates regular system checks and increased telephone support.
- Remote fortnightly checkups on servers
- 60 telephone support/remote assistance tokens
- New Parts within 2-5 days
- Replacement server within 2-5 days
- Replacement desktops/laptops within 2-5 days
- Remote fortnightly check on backups
- Suitable USB hard drive
- Latest Microsoft updates and service packs
- Preferential call out rate
- Software installation support*
TotalCare Gold
TotalCare Gold takes support to the next level, with services including increased telephone support, full time Remote Server Monitoring and remote weekly checks on backups.
- Remote weekly checkups on servers
- 100 telephone support/remote assistance tokens
- New Parts - next day
- Replacement server - next day
- Replacement desktops/laptops - next day
- Remote weekly check on backups
- Suitable USB hard drive
- Latest Microsoft updates and service packs
- Preferential call out rate
- Server monitoring software
- Software installation support*
TotalCare Platinum
TotalCare Platinum with full time, on-site engineer offers complete peace of mind for those where IT is mission critical.
- Permanent on site engineer (39 hours per week)
- On site weekly checkups on servers
- Unlimited telephone support/remote assistance
- New Parts - same day
- Replacement server - same day
- Replacement desktops/laptops - same day
- Daily check on backups
- Suitable USB hard drive
- Latest Microsoft updates and service packs
- Server monitoring software
- Software installation support*
*Full list of products supported by DMC Software is available on request.
All contracts are subject to minimum contract size, please contact DMC Software Solutions for more information.
For more information download the TotalCare brochure as a pdf
Contact us today on Free Phone 0800 652 24 23 to find out how you can get a FREE support risk assessment.
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For further information on the TotalCare service or any of our DMC Software Services please contact us on 0800 652 2423 or complete the contact us form and we will ring you back.