Sage Circle of Excellence Overall Winner 2009
SalesLogix Business Partner of the Year 2009
ACT! Business Partner of the year for 6 consecutive years

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Microsoft Dynamics CRM Dynamics CRM 4.0 Sales Customer Service Marketing Microsoft CRM Mobile Software As A Service Features and Benefits QlikView Reporting Professional Services System Requirements

DMC is a Microsoft Gold Certified Partner which highlights their strong aptitude and commitment to providing high quality customer service. All members of the Microsoft CRM technical support team undergo rigorous training and testing to ensure that they are best placed to efficiently and effectively handle any Microsoft CRM technical support issues.

Microsoft CRM is available via DMC Software's Contact Centre. DMC Software guarentee that all calls go through to a  real person and not an automated telephone service or answering machine. The Microsoft Dynamics support specialists that man the DMC support lines endeavour to resolve all issues upon first contact, where this is not possible a Microsoft Dynamics CRM Support Ticket reference number is generated.
 
Note: Please ensure that you keep this number safe, as you will be asked to quote it when you contact the technical support desk again. It will also allow us to progress your query quickly and efficiently.

DMC Software offer Microsoft CRM technical support via e-mail for customers that find it more convenient to communicate through e-mail. The email goes directly to the technical support inbox and an acknowledgement is automatically generated with a technical support ticket reference. The information included within the e-mail to technical support will be used by DMC to diagnose and resolve the Microsoft Dynamics CRM issue. When a solution to the fault has been found an e-mail will be returned with instructions on how to fix the problem.

A Microsoft CRM self help service is available from DMC via the internet to provide Microsoft CRM technical support users with direct access to technical support, the benefits include:

“Go to Assist” technology provides DMC Software with the facility to fix any Microsoft CRM technical support issues via a remote connection to the client machine. By utilising Microsoft CRM remote access technical support it means that the client isn’t required to be personally involved in the procedure.

It is inevitable that a business will change over time. For Microsoft CRM users that experience change in size or structure DMC Software’s Microsoft CRM professional services team are on hand to help optimise and customise the Microsoft CRM solution to meet changing requirements.