DMC is one of the UK's leading Sage business partners.
Specialising in CRM and Accountancy Software
including ACT!, Sage 200 and SalesLogix
Microsoft Dynamics CRM Technical Support
We offer a high standard of technical support for Microsoft Dynamics CRM users. Whether you purchased the software from us or you are unhappy with your current support provider, we are here to help you.
We pride ourselves on the outstanding service that we offer our customers. We use multiple channels to ensure that we can help you in the most efficient manner and with minimal disruption to your working day.
Should a problem arise with you Microsoft Dynamics CRM you have a number of routes to get you problem resolved.
Telephone Support
Contact our Technical Support department by telephone. We can guarantee that when you call us you will get through to an advisor with out any automated answering machines. Our Microsoft Dynamics specialists will endeavour to resolve your issue upon first contact but in issues where this is not possible you will be given a Microsoft Dynamics CRM Support Ticket reference number.
E-Mail
If it is more convenient for you to e-mail us with details of your issue, you can. When our technical support department receive the e-mail you will receive an acknowledgement with your Microsoft Dynamics CRM Support Ticket reference number.
The information that you provide us with will be used to diagnose and subsequently resolve your problem. When a resolve has been found we will contact you immediately with instructions on how to fix the fault.
Web
If you subscribe to our self help service you will receive a number of benefits.
- Access previous Support Tickets
- Create new Support Tickets
- Track progress of existing Support Tickets
- Search our knowledge base for standard problems and resolutions
Remote Access
We offer or support customers total peace of mind by using “Go to Assist” technology. This means that we can access your system remotely and fix your problems without your personal involvement.
Find out more by calling FREEPHONE 0800 652 2423 or make an enquiry at Enquiries@dmcsoftware.co.uk