Sage Circle of Excellence Overall Winner 2009
SalesLogix Business Partner of the Year 2009
ACT! Business Partner of the year for 6 consecutive years

Consultancy Implementation Customisation Training Hosting Support

Microsoft Dynamics CRM Dynamics CRM 4.0 Sales Customer Service Marketing Microsoft CRM Mobile Software As A Services Features and Benefits QlikView Reporting Professional Services System Requirements

To help users get the best return on investment from Microsoft CRM DMC provide a range of services to support the Microsoft Dynamics CRM system. DMC Software offer professional services ranging from consultancy through to installation, customisation, training and support to ensure that the solution meets individual requirements and results can be noticed quickly.

For a swift and successful implementation of Microsoft Dynamics CRM it is important that each stage is carefully planned to ensure that little disruption occurs. DMC Software has a range of processes in place to ensure that each implementation meets requirements. An important part of this process is the site survey. To ensure that Microsoft CRM performs to its full potential ahead of every installation a site survey is completed, ensuring hardware is compliant with the Microsoft CRM system requirements.

When Microsoft CRM is customised to reflect an organisation’s processes an increase in workforce productivity and efficiency can be seen. DMC offer a complete range of design and bespoke programming for Microsoft CRM for more complex needs and business processes. To ensure that Microsoft CRM meets individual requirements DMC will take a detailed brief and tailor the solution to a business’s exact specification.

CRM is available on premise, where the solution is installed directly into an organisations IT environment, or as Software as a Service (SaaS), where the solution is hosted by DMC within their data centre. Microsoft Dynamics CRM SaaS is well suited to businesses without the facility or budget to host the system.

Where Microsoft CRM is hosted by an organisation DMC Software work closely with technical staff to configure each work station and set up preferences according to the Microsoft Dynamics CRM consultancy brief, each station is configured in the same way and when complete full testing is carried out.

Although Microsoft Dynamics CRM becomes an extension of your Outlook Microsoft CRM training ensures that the solution is utilised to its maximum potential. At DMC Software we compile a Microsoft CRM training agenda to meet individual business needs so that users get to know the areas of Microsoft CRM that are used most. Our specialist Microsoft CRM course instructors operate nationwide throughout the United Kingdom and are available to train your staff in your working environment.

DMC offer Microsoft CRM technical support to their clients through multiple channels including, phone, e-mail and web. Microsoft CRM Certified Consultants man the technical support lines during office hours and DMC guarantee that Microsoft CRM technical support users will get through to a real person, and not an automated answering system.