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Microsoft Dynamics CRM Dynamics CRM 4.0 Sales Customer Service Marketing Microsoft CRM Mobile Software As A Service Features and Benefits QlikView Reporting Professional Services System Requirements

Microsoft Dynamics CRM can offer an organisation a number of benefits that can transform business processes to achieve improved productivity and efficiency, enabling development of customer relationships and return on investment.

Comprised of three modules Microsoft Dynamics CRM provides sales, marketing and customer service functions with the support required to operate effectively. In addition, as the business structure and needs transform over time Microsoft CRM can adapt to reflect the changes.

Familiar interface– Microsoft CRM offers users a familiar interface, users can get started quickly with minimal training.

Integrates with Microsoft Office- Microsoft Dynamics CRM integrates with Office enabling users to create dashboards, preferences and workflows

Scalable- Microsoft CRM has been designed to grow alongside your company. The flexible licensing terms make it simple to add additional users and further functionality as required.

Security- Microsoft CRM is built on Microsoft SQL Server and therefore offers increased security of company data. Information stored within Microsoft CRM will remain confidential and be safe from loss or corruption.

Mobility- Microsoft CRM enables real time controlled remote access to the database from a variety of devices including Blackberry’s, web browsers, laptops and pocket PC’s.

Maintenance- Through one simple interface Microsoft CRM allows staff to control access, user accounts, printers, faxes, licensing and emails.

Fax- If you combine Microsoft CRM with Windows server software you can use your CRM to send and receive faxes.

Customisation- Customise your CRM without the need for code. Microsoft CRM allows you to make changes to individual views, alter forms and customise user fields.

Migration- If you have an existing CRM solution that you want to replace Microsoft CRM can easily extract this data making the change over process simpler.

Reporting- Effectively measure your business’s performance by integrating your Microsoft CRM with SQL Server Reporting.