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Microsoft Dynamics CRM 4.0
Microsoft Dynamic CRM 4.0 is everything you would expect from a customer relationship management system and more. Microsoft CRM empowers businesses by providing functionality to enhance processes already in place, and not just in one department.
What can Microsoft Dynamics CRM 4.0 do for you?
Easy to use
Microsoft CRM closely integrates with Microsoft Office applications; this offers your users a familiar interface to work within and enables them to get started quickly as they do not need to learn a new application.
Contacts and Accounts
Keep all your data within one central repository. Your staff will have the ability to be able to find precise contact information at any time.
Data Segmentation
Organise your data into groups to improve the effectiveness of your marketing campaigns. Microsoft CRM allows you to segment your data by any lookup criteria.
Task and Calendar Management
It is vital that we keep in touch with our customers in today’s competitive market. Activities, communications, meetings and to do’s should never be missed. By effective use of the calendar and task setting you will never miss an essential communication again. This feature improves the service that you offer to your customers and can make the difference between a lost sale and a sales order.
Maintain an accurate record
With Microsoft CRM a record of each communication will be kept. Notes can be made to record each telephone conversation and meeting, and copies of mail shots and letters are saved to a contacts history. This information is shared and is visible to each user; this enables easy referencing so you can respond better to your customers needs.
Targeting
Reporting within Microsoft CRM will enable you to create an accurate profile of you target group and allow you to roll out effective sales and marketing campaigns.
Go Mobile
With Mobile Express your field based team can access your database anytime any where through a device that has a web browser. This enables them to work in real-time in the same way that they would within the office environment.
Results
Get results with Microsoft CRM. This solution will help your people make better informed decisions, manage their time more effectively and closely monitor prospects and active customers, and you will start to notice a difference in the performance of your company across all departments, sales, marketing and customer service. With effective use of reporting and forecasting tools you will be able to see the return on your investment,
What’s new?
The latest version of Microsoft Dynamic CRM is the product of feedback received from the software end users. Microsoft have taken the time to listen to what their customers want from the product and below are the new characteristics featured within 4.0.
New Features
User Interface (UI)
Improvements have been made to the look and feel of the product making it even simpler to use than ever before. By increasing the simplicity of the system in turn the efficiency of your workers will be increased also.
- The new Auto-complete feature reduces the time spent re-keying information
- Faster searches improve the user experience
- Improved mail merge facility make mail merging quicker and easier
- Customisation of the navigation pane allows each user interface to be configures to display information relevant to them
- New Workflow feature allows users to simply create, find and implement workflows
- Offline usability has been made more consistent and now offers offline reporting and customisation
Microsoft Excel
This new feature enables users to import data into a familiar environment using the dynamic data connection. The data can be refreshed while being worked on providing the user with the advantage of being able to use the data analysis tools of Microsoft Excel.
Multi-language and currency
In today’s market it is common that businesses will need to work in multi-currencies and languages, Microsoft Dynamics CRM enables you to do this making multinational deployment much simpler. Users are able to share data in a language of there choice and transactions are recorded in the local currency.
Improved Performance on and offline
4.0 has received some enhancements to availability, scalability and performance levels ensuring that your data is available 24 hours a day 7 days a week. Changes have been made to the e-mail router, operation in Wide Area Network (WAN) environments and now support is offered for SQL server mirroring.
Download Microsoft Dynamics CRM 4.0 Brochure
Find out more by calling FREEPHONE 0800 652 2423 or make an enquiry at enquiries@dmcsoftware.co.uk