Sage Circle of Excellence Overall Winner 2009
SalesLogix Business Partner of the Year 2009
ACT! Business Partner of the year for 6 consecutive years
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 offers powerful customer relationship management (CRM) functionality empowering users to enhance the efficiency of existing business processes.
Microsoft CRM allows employees from different departments to work from the same real time data, improving consistency of the service offered to the client base.
What’s new in Microsoft Dynamics CRM 4.0?
Microsoft Dynamic CRM 4.0 is the product of end user feedback. Microsoft has listened to what the users want from the product and the new features within Microsoft Dynamics 4.0 reflect this:
User Interface (UI) -Improvements to the look and feel of Microsoft Dynamics make it simpler to use than ever before. By simplifying aspects of Microsoft CRM the system operator efficiency increases.
- Auto-complete reduces time spent re-keying information
- Faster searches improve the user experience
- Improved mail merge facility makes mail merges quick and easy
- Customisable navigation pane allows the individual user interface to be configured to display information relevant to the operative
- New workflows make it easy create, find and implement automated processes
- Offline usability is more consistent and offers users offline reporting and customisation
Microsoft Excel - Microsoft CRM 4.0 enables users to import data into Microsoft Excel using the dynamic data connection. The data can be refreshed while being worked on providing the user with the advantage of being able to use the data analysis tools within a familiar environment.
Multi-language and currency - Microsoft Dynamics CRM enables multinational deployment, users are able to share data in a language of their choice and transactions are recorded in the local currency.
Improved performance on and offline - Microsoft Dynamics 4.0 has enhanced availability, scalability and performance levels ensuring that data is available 24 /7.
Microsoft Dynamics CRM Features and Benefits
Easy to use- Microsoft CRM closely integrates with Microsoft Office applications; providing users with a head start, working with a familiar interface means a completely new application is not being learnt.
Contacts and Accounts- Use
Microsoft CRM to keep all data within one central repository, staff have the ability to find precise contact information at any time.
Data Segmentation- Microsoft CRM allows easy segmentation of data by any criteria so that marketing campaigns can be targeted effectively.
Task and Calendar Management- Microsoft CRM calendar and task settings ensure essential communications, such as telephone calls and meetings, are never missed again. This Microsoft CRM feature improves the service offered to customers and can make the difference between a lost sale and a sales order.
Maintain accurate records- With
Microsoft CRM a record of each communication can be kept, including copies of letters and e-mails, and notes from meetings or telephone calls. This information is visible to each Microsoft CRM user enabling easy referencing so that they can respond better to customer needs.
Targeting- Reports within Microsoft CRM enable accurate profiling of target audiences and effective sales and effective marketing campaigns to be built based on this information.
Go Mobile- With Microsoft Dynamics CRM
Mobile Express field based staff can access the database anytime and anywhere, through any device with a web browser. This enables Microsoft CRM mobile users to work in real-time in the same way they would within an office environment.
Get Results- Microsoft CRM will help users make better informed decisions, manage time effectively and more closely monitor prospects and customer behaviour. Effective implementation of Microsoft CRM will improve efficiencies across sales, marketing and customer service departments and a return on investment visualised.
Download Microsoft Dynamics CRM 4.0 Brochure
Find out more about Microsoft Dynamics CRM by calling FREEPHONE 0800 652 2423 or make an enquiry at enquiries@dmcsoftware.co.uk