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CRM Software Solutions & Systems

Customer Relationship Management software solutions, also known as CRM Software, play an integral role within the modern business. Providing a seemingly unending list of benefits, properly implemented CRM system has the ability to rapidly improve sales figures, marketing response rates and levels of customer service. Essentially CRM software is the most effective way to manage clients, suppliers and prospects, meeting all customer relationship management needs.

What is
CRM Software?

Customer Relationship Management (CRM) “is a business strategy directed to understand, anticipate and respond to the needs of an enterprise’s current and potential customers in order to grow the relationship value.” -CRM Forecast.

CRM systems, facilitate CRM strategy by addressing customer life cycle management processes, with functionality across sales, marketing and service departments.

In addition to traditional CRM Software, organisations can now benefit from Web-Based CRM and Mobile CRM applications.

Who should use
CRM Solutions?

CRM Software is designed to provide sophisticated communication between business areas. From employees in sales and marketing to customer services and technical support, all will benefit from the functionality a well implemented CRM system will provide.

CRM Software allows superb external communication with customers too, reminding professionals to make continued contact. If used appropriately, CRM Software has the ability to increase sales, business efficiency and improve customer relationships.

CRM Buyer’s Guide

Download the CRM Software buyers guide and find out more about key considerations when selecting a new CRM System.

CRM Software Benefits

Improved Customer Relationships – Appropriate use of a CRM solution can lead to higher rates of customer retention, reducing the cost of acquisition and improving revenue.

Customer Satisfaction – A CRM Solution can be used to record customer information, by using this acumen you can understand customer needs and develop your product/service accordingly, increasing customer satisfaction.

Better Coordination – When all department areas share a common CRM system they have visibility of all transactions and communications, enabling them to work cohesively as a single unit.

Sophisticated Business Reports – with multiple departments using one piece of CRM software you can run reports easily to identify anything from top 10 customers two top sales performers at the click of a button.

More Targeted Marketing – an up to date CRM System enables marketers to segment targets effectively, and more relevant communications yield better results.

CRM Solutions

Microsoft Dynamics CRM

Microsoft Dynamics NAV

Dynamics CRM is a CRM solution designed to help you increase sales, automate marketing, and integrate your core operational systems.

> Dynamics CRM 2016
> Dynamic CRM Quick Start
> Dynamics CRM Modules

Infor CRM

Infor CRM Logo

Infor CRM provides a complete view of customer interactions across your sales, marketing and customer service teams to increase retention & revenue.

> Infor CRM 8.3
> Infor CRM Cloud
> Upgrade from Saleslogix

Sage CRM

Sage CRM

Sage CRM provides easy and affordable CRM functionality to manage customer relationships and deliver exceptional customer service.

> Sage CRM 7.3
> Sage CRM Cloud
> Sage 200 Integration

Act! CRM

Act Pro Box

Act! is an affordable contact management solution designed with small businesses in mind for fast and effective sales and customer service.

> Act! v19
> Act! Comparison
> Act! Cloud

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Latest CRM Blog Post

Power Bi and Dynamics CRM Reporting
Dynamics CRM Reporting with Power BI

Do you find the reports and dashboards available within Dynamics CRM restrictive? Would you prefer more visual reports? Would you like to query more dimensions? Would you like to include data from additional sources? Now you can… Power BI is …Read More

Latest CRM News Article

Act! International Partner of the Year
DMC retains Act! International Partner Award for Twelfth Year

DMC Software has been awarded Act! International Partner of The Year 2016 Award, retaining the title for twelve years. At this year’s Act! Certified Consultant Summit, DMC Software, an Xperience Group business, were announced winners of Act! International Partner of …Read More