Microsoft Partner

Sage Business Partner

Act Business Partner

Infor Channel Partner

CRM Software Solutions & Systems

Customer Relationship Management software solutions, also known as CRM Software, play an integral role within the modern business. Providing a seemingly unending list of benefits, properly implemented CRM system has the ability to rapidly improve sales figures, marketing response rates and levels of customer service. Essentially CRM software is the most effective way to manage clients, suppliers and prospects, meeting all customer relationship management needs.

What is
CRM Software?

Customer Relationship Management (CRM) “is a business strategy directed to understand, anticipate and respond to the needs of an enterprise’s current and potential customers in order to grow the relationship value.” -CRM Forecast.

CRM systems, facilitate CRM strategy by addressing customer life cycle management processes, with functionality across sales, marketing and service departments.

In addition to traditional CRM Software, organisations can now benefit from Web-Based CRM and Mobile CRM applications.

Who should use
CRM Solutions?

CRM Software is designed to provide sophisticated communication between business areas. From employees in sales and marketing to customer services and technical support, all will benefit from the functionality a well implemented CRM system will provide.

CRM Software allows superb external communication with customers too, reminding professionals to make continued contact. If used appropriately, CRM Software has the ability to increase sales, business efficiency and improve customer relationships.

CRM Buyer’s Guide

Download the CRM Software buyers guide and find out more about key considerations when selecting a new CRM System.

CRM Software Benefits

Improved Customer Relationships – Appropriate use of a CRM solution can lead to higher rates of customer retention, reducing the cost of acquisition and improving revenue.

Customer Satisfaction – A CRM Solution can be used to record customer information, by using this acumen you can understand customer needs and develop your product/service accordingly, increasing customer satisfaction.

Better Coordination – When all department areas share a common CRM system they have visibility of all transactions and communications, enabling them to work cohesively as a single unit.

Sophisticated Business Reports – with multiple departments using one piece of CRM software you can run reports easily to identify anything from top 10 customers two top sales performers at the click of a button.

More Targeted Marketing – an up to date CRM System enables marketers to segment targets effectively, and more relevant communications yield better results.

CRM Solutions

Microsoft Dynamics CRM Tile
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer-centric CRM solution designed to support effective customer lifecycle management, from initial lead through to…
Infor CRM Logo
Infor CRM
Infor CRM, formerly Saleslogix, is a Customer Relationship Management solution that enables sales, marketing and customer support teams to improve…
Sage CRM
Sage CRM
Sage CRM is an award-winning Customer Relationship Management (CRM) system famed for its ease of use. Ideal for small and…
Act Pro Box
Act! Pro
Act! Pro provides contact management functionality to individuals and small teams, catering for up to 5 users. It's ideal for…

Product Finder 

Find what you want quickly and easily

Latest CRM Blog Post

Creating Forms in Dynamics CRM
Dynamics CRM: Creating a Simple Field and Adding to a Form

If a Microsoft Dynamics CRM form doesn’t meet your business requirements, you can customise it by adding new fields. Here we show you how to create and add a new field to the main form to address a specific business …Read More

Latest CRM News Article

Zenergi saves customers £1.7m in energy costs with sage crm
Zenergi helps customers save over £1.7m in energy costs

By implementing Sage CRM, Zenergi moved from a paper-based system to automated energy procurement services. The highly customised solution provided by DMC Software enabled them to better manage energy contracts, bringing £1,751,891 in customer savings since September 2015 and supporting …Read More