Customer Satisfaction is Key

Customer Experience

Whichever way you look at it, customer satisfaction is key to the success of a business. If you ignore your customers or under deliver in any way, customers will begin to turn away…

In order for your business to succeed, it is important to instil a customer oriented business strategy and a customer focused culture. By understanding your customer needs and consistently meeting (or even exceeding) their expectations you can increase customer satisfaction, and in turn customer retention.

A good CRM system allows you to record customer data, from contact details to products purchased and preferences. By analysing this data and monitoring satisfaction it is possible to recognise their needs. From this information you can then develop a business strategy, which can help to increase business efficiency and develop lasting customer relationships, resulting in increased customer satisfaction and ultimately sales.

To illustrate just how important customer satisfaction is, we at DMC Software have researched and developed this neat little infographic… The results may shock you!

Customer Satisfaction Is Key – An infographic by the team at DMC Software

Embed Customer Satisfaction Is Key on Your Site: Copy and Paste the Code Below

Latest News Posts

FREE Webex: Enhance reporting with Power BI for Act!
On 9th and 15th November, DMC Software, an Xperience Group business, will be hosting a webex showcasing how Power BI…
Act! Premier Trainer Status Awarded to DMC Software
DMC Software has been awarded Act! Premier Trainer status from Swiftpage. With only four partners awarded, the accolade validates the…
Sage 200 2016 WebEx: End of life planning for Sage 200 2011 users
On Tuesday 27th September, DMC Software, an Xperience Group business, will be hosting a free Sage 200 2016 webex presenting…

Latest Case Studies

  • Industry: Manufacturing
  • Product: Act! Premium Cloud
  • Region: Yorkshire
Act! Premium Cloud CTG Case study
  • Industry: Energy
  • Product: Sage CRM
  • Region: Hampshire

Sitemap | Copyright Notice | Terms & Conditions | Privacy & Cookies | Copyright 2015. DMC Software, an Xperience Group business