DMC Software Technical Support

DMC is a company that is exceptionally proud of the level of customer service and support that we provide to our customer base. We maintain a substantial support team to deliver support to our client base. All of our support team members are highly qualified, every individual is Sage and Microsoft certified and many of them are working towards NVQs in customer service.

Our support team place a great emphasis on customer service and use a number of methods to ensure that any issues and queries are resolved as soon as possible and with the minimum of disruption to your working day. Using the telephone, email and an extensive knowledge base we are able to resolve the vast majority of issues. For those issues which demand a little more attention the support team utilise remote go to assist log in software. Allowing us to remotely log in to troublesome systems, we are able to resolve problems at the root of the issue. We provide a no holding policy which means you will come through to a support team representative straight away and will never be forced to hold in a queue.

Support for Infor CRM (Saleslogix) Software

At DMC we employ a large support and development team to deal with Infor CRM questions, queries and development. Our support team members are fully certified and have a vast level of experience with SQL and access databases. All our technicians are also  Microsoft certified allowing them to put any issues in a wider context. Using go-to-assist, telephone and email support the support team are able to keep issues to a minimum.

Find out more about Infor CRM Support.

Support for Sage CRM

DMC Software maintains an extensive in house technical support team for Sage CRM. Our Sage CRM technical support team are specialists in their respective fields and have a wealth of experience in solving Sage CRM issues. Working closely with product account managers, our support team work tirelessly to solve issues with the minimum of disruption to your working day.

Find out more about Sage CRM Support.

Microsoft CRM Support

Microsoft CRM Technical Support from DMC provides you with peace of mind knowing that should a problem occur with your database that someone is on hand to help you fix it. Contact can be made by telephone and email, and our technicians can even remotely log on to your computer to ensure a rapid resolution.

Find out more about Microsoft CRM Support

Support for Act! Software

DMC maintains a large Act! support team to solve queries, answer questions and provide advice as soon as is necessary. All Act! certified, our support team is highly experienced in solving issues promptly. We provide support for all Act! releases. Our Act! support team is always on hand to solve your issues and get you working at full capacity as soon as is possible.

Find out more about Act! Support.

Support for Sage 200

We believe that customer care forms a major part of our obligation as a supplier and our support team reflects this. As an expanding area of the business DMC Software has expanded its Sage 200 support team by over 70% in the last twelve months. In doing this we always have a professional on hand to answer your questions and solve your issues. Most of our Sage 200 Support team members are fully qualified accountants, giving them the ability to see issues in a wider business context and see past purely technical factors. Our Sage 200 support team have the ability to answer your questions quickly and efficiently to allow you to concentrate on your vital business processes.

Find out more about Sage 200 Support.

IT Support TotalCare

Hugely experienced in all aspects of IT, DMC Software provides an all inclusive IT support service. TotalCare IT Support is designed to support all aspects of your business, not just those related to your CRM or Accountancy System. Supporting your desktops, servers and entire business networks TotalCare is the complete IT support service.

Find out more about TotalCare.

For more information about Technical Support from DMC Software call now on 0800 652 2423 or email enquiries@dmcsoftware.co.uk.

DMC Case Studies

The Jordans Group Case Study

The Jordans Group Case Study

Headquarted in Bristol Jordans brings together a unique team of lawyers, accountants, trust managers, data specialists, company formation agents, property search specialists and publishers. The Group supports the business and…

Eccles (UK Foundries FE) Ltd Case Study

Eccles (UK Foundries FE) Ltd Case Study

Based in Walsall, West Midlands, and established for over 35 years, family-owned Eccles (UK Foundries FE) Ltd is a leading supplier of ductile iron, composite covers and gully grates &…

Cooper Roller Bearings Ltd Case Study

Cooper Roller Bearings Ltd Case Study

With offices in the UK and US plus representation worldwide, Cooper Roller Bearings are experts in the design, manufacture and supply of specialist bearings made in England. Additionally, the company…

Critical Environment Solutions Ltd

Critical Environment Solutions Ltd

With an office in Swindon and another in Kent, Critical Environment Solutions (CES) provides cleanroom and contamination control consumable products and supplies to a broad range of industry sectors. This…

AtoV (UK) LLP

AtoV (UK) LLP

Based in Manchester, AtoV has been providing high quality projection, display and video equipment rental since 2002. They began using Sage 200 in January 2008, and in March 2014 AtoV…

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