DMC is one of the UK's leading Sage business partners.
Specialising in CRM and Accountancy Software
including ACT!, Sage 200 and SalesLogix
Godliman Partners (SalesLogix Case Study)
Asset Managers are some of the highest paid people in the City, with salaries and bonuses that can be staggering. As a result the competition to attract and hire the best is fierce. Firms that do the 'headhunting' have a lot of pressure on their time and on their databases, and of course discretion is paramount. It goes without saying that databases have to be totally reliable.
Rupert Reed is Managing Director of one of the City's leading Executive search companies, Godliman Partners, and he and his colleagues rely on their software as much as anyone. Unfortunately when they came to upgrade the system to SalesLogix, Rupert found he couldn't rely on his previous supplier.
The search for stability
"We chose to upgrade to SalesLogix because our database was becoming so large," he explains. "That, and also because of SalesLogix" well-known platform stability. We also liked the relational database, an improvement on the flat database we were currently using. But unfortunately the people we'd got in to install the original system simply weren't up to the job."
"As time went by after the initial installation, we became increasingly unhappy," he continues. "The go-live date got put back by almost a year! And even then it wasn't really working - the data from ACT! wasn't being carried across, the customisations we required weren't working... In the end we simply lost patience."
It seems a familiar story - a great product badly installed, and Rupert firmly agrees. "Things were becoming 'mission critical' as they say, so we went to Sage and asked for their advice. They recommended DMC as their top UK supplier, in fact probably the best supplier in the UK - full stop!"
Completely rewritten
Rupert mentions a familiar name, Ben the DMC Engineer. "We had an initial conversation with DMC and with Ben, and explained exactly what we wanted and what wasn't working. We particularly pointed to those areas the previous supplier had failed to sort out."
It was a conversation that convinced. "Just by talking to DMC we realised we were talking to true professionals and that we should switch our service contract to them," Rupert explains. "DMC actually completely rewrote a number of the original failed customisations. In fact the previous supplier's efforts were just riddled with bugs!"
Problems solved
Rupert soon saw light at the end of the tunnel. "We agreed on eight or nine days of additional customisation and DMC just did it! All the problems we'd had lingering for about six months were suddenly fixed, just like that! We gave DMC detailed notes on the functionality we required and they in fact recommended better ways of doing things which we happily embraced."
"It's no exaggeration to say that the problems could have put us out of business had they continued for much longer," Rupert insists.
"In our industry the CRM software is almost as vital as the people we employ. For three months we had to work with two databases because we simply couldn't trust what we had. It meant extra work and extra opportunity for muddle and mistakes. It was critical to get it fixed."
"We have been extremely happy with DMC," Rupert concludes. "They have done exactly what they said they were going to do in the time they quoted - and it all works. All in all a very refreshing experience!"
More SalesLogix Case Studies
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