SalesLogix Features and Benefits

SalesLogix is a complete account centric Customer Relationship Management (CRM) solution designed to enable your sales, marketing and customer support teams to improve the management of relationships with customers and prospects. Comprising of separate modules SalesLogix has a huge array of benefits across the entire business spectrum.

SalesLogix allows professionals across the whole business to complete their day-to-day tasks with improved communication and efficiency. By allowing professionals to communicate and share data it allows your entire organisation to work with unparalleled communication. From administration staff, to sales professionals and senior management, SalesLogix provides a seemingly unlimited array of tangible and profitable benefits.

Download the SalesLogix CRM Brochure (PDF).

Key Benefits of SalesLogix

Customisable to meet individual Business needs- Built on a customisable platform, SalesLogix can be integrated with a host of back office applications, providing a simple way to improve business wide communication and ensure that you maximise your overall IT investment. By linking CRM with other applications, such as accounts, the overall efficiency will be significantly improved. The high level of integration available allows users across the entire business spectrum to communicate and work together to build valuable customer relationships.

Complete view of customer data- By providing a 360 degree view of your customers, SalesLogix allows staff across the whole business to provide improved customer service and develop an increased understanding of customer requirements. Providing an enhanced view of your customer, SalesLogix allows strategic decision makers to make decisions with complete confidence and implement the changes to drive your business strategy forward. By allowing users across sales, marketing and customer service to compile customer data your business can have complete confidence when making key, customer related, decisions.

SalesLogix provides a huge array of benefits for sales, marketing, customer service and support professionals.

Key Benefits for Sales Professionals

SalesLogix Sales is the complete sales management tool. Allowing for full contact management SalesLogix Sales is designed for complete sales process automation. By allowing sales professionals to keep track of tasks, reports and forecasts, SalesLogix allows professionals to make the most of their time and ensure that they exploit the leads and resources available at their disposal.

Improve Sales Performance- SalesLogix helps drive opportunities through the sales cycle by automating activities such as follow-up calls, letters and literature fulfilment, based on sales and marketing processes you define. Sales professionals can send personalised communications to individual customers or groups of prospects using customised HTML email templates. They can also track competitors and access the Sales Library for product specifications, FAQs or marketing materials.

Increase user productivity- SalesLogix Sales allows users to create lengthy and accurate sales opportunities and prospect lists allowing professionals to stay organised and make the most of the time and resources available. Find out more about the SalesLogix sales module. Learn more about SalesLogix Sales.

Key Benefits for Marketing Professionals

The SalesLogix Marketing module provides professionals with the complete campaign management tool. All aspects of the marketing mix can be completed from within SalesLogix Marketing. Data segmentation, web capture, email marketing and reporting can all be completed using SalesLogix marketing, making it the complete CRM marketing solution. SalesLogix Marketing allows professionals to complete the following tasks:

Identify Profitable Customer Segments- SalesLogix allows marketing professionals to select the criteria of your ideal target prospect, then segment your customer and prospect lists into unique groups. With SalesLogix Marketing, you can find the most responsive audience for your campaigns and increase your revenues. SalesLogix allows professionals to send periodic campaigns to target audiences who are genuinely interested, thus increasing the chance of a good return on investment.

Build and Launch Multi-Channel Campaigns- SalesLogix Marketing allows you to define campaign stages, targeting your prospects through multiple media. For example, execute email marketing activities with Sage E-Marketing, an optional integrated marketing services provider. Email response data is automatically transferred to SalesLogix. Also, import leads from all other campaign activities, and qualify them based on your chosen criteria. SalesLogix marketing allows you to compile data from your campaign and make intelligent and justified decisions about the next stage of the campaign.

Full Campaign Management- SalesLogix Marketing has been designed to allow professionals to fully manage marketing campaigns from inception to closure. With the SalesLogix Marketing Module you can launch attractive, innovative and functional campaigns regularly and ensure a maximum return on investment. Upon completion professionals can analyse the success of campaigns and implement procedures to improve or replicate success.

Key Benefits for Customer Service and Support Professionals

SalesLogix Customer Service is the complete customer support tool. Allowing professionals to track problems from start through to conclusion, SalesLogix Customer Service allows professionals to provide customers with complete peace of mind.

Inbuilt Ticketing system- Containing an integrated ticket management system SalesLogix allows support professionals to log issues as soon as they arise and ensure vital client issues get resolved immediately. The SalesLogix Customer Service module is the perfect tool to ensure that issues are resolved, subsequently creating valuable and lasting customer relationships.

Find out more about SalesLogix Customer Service.

For more information about Sage SalesLogix call now on 0800 652 2423 or email enquiries@dmcsoftware.co.uk.