Sage Circle of Excellence Overall Winner 2009
SalesLogix Business Partner of the Year 2009
ACT! Business Partner of the year for 6 consecutive years
Technical Support for Sage 200
At DMC Software we know that customer care and support forms a major part of a product decision and one of our aims is to ensure that we maximise customer satisfaction across our Sage 200 customer base and provide the best software support for the Sage 200 range. To ensure that you receive the highest value from your Sage 200 software, each member of our Technical Support Team has completed rigorous Sage accreditation training and is able to offer expert accounting software support and advise on a range of Sage 200 technical enquiries.
Sage 200 can fulfil all your business needs and we have developed a comprehensive range of enhanced accounting software support services to enhance the value you receive from Sage 200.
"I'm very happy to renew. Your company has delivered fantastic support this year and I am very happy that I changed service provider last year! Real value for money."
Sarah Higgins, Thames Valley Hire Services Ltd
Software Support - Sage 200 Software
We operate a quality management system, within which we make every effort to supply faultless Sage 200 software. In the event of requiring accounting software support from our technical support team, a member of staff will be responsible for supplying you with the appropriate solution.
You may find that the problem is intermittent and immediate diagnosis is not possible or non-defect-related issues adversely affect the Sage 200 software, in these instances appropriate advice, technical accounting software support or workarounds will be provided by our team to ensure that there is minimum disruption to your working day.
You will find our call centre support team to be flexible in their approach and easily accessible. You can log calls quickly through a variety of methods:
Telephone
Simply call our technical support team where every attempt to resolve your issue at this point will be made. If it becomes necessary for one of our analysts to research the problem further, you will be issued with a Sage 200 ticket reference number.
Note: Please ensure that you keep this number safe, as you will be asked to quote it when you contact the technical support desk again. It will also allow us to progress your query quickly and efficiently.
E-mail
Alternatively, you may E-mail a description of your problem and include attachments to help us diagnose the problem. An automatic E-mail acknowledgement will be issued to you containing your Sage MMS software ticket reference number, followed by contact from a member of our technical support team with a solution.
Business and Specialist Services
DMC Software Solutions offers professional services to ensure the success of your Sage 200 software project. Our consultative approach will help you plan, develop and optimise business workflows and deploy your implementation with minimum disruption.
Ongoing Support
As your business grows and evolves, our Sage 200 professional services team is available to support and fine-tune your Sage 200 implementation. Our Sage 200 professional services team will help your management understand the scope of developing and maintaining a successful front and back office operation
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Next Step, Call us now on FREEPHONE 0800 652 2423 or email Enquiries@dmcsoftware.co.uk
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