DMC is one of the UK's leading Sage business partners.
Specialising in CRM and Accountancy Software
including ACT!, Sage 200 and SalesLogix
Recommendations for Server Hardware For Sage CRM MME
The following sections provide general recommendations for Sage CRM MME installations, as well as specifications for large CRM installations. These are general recommendations only and we will require that you liaise with our technical team before purchase.
General Recommendations
We strongly recommend using a level 5 RAID disk array system. The level 5 RAID allows you to swap out a failed drive with minimal disruption to your production environment. The RAID disk array system also provides significantly better performance.
Each supported server should have access to a high-speed modem (56 KB or more) for remote support and RAS.
Each site must have adequate backup and recovery capabilities, for example DAT / DLT tape drives.
We recommend that you use an Uninterruptible Power Supply.
We strongly suggest that you have a "hot stand-by" system that has a backup database. This standby system should have a very similar configuration to the primary production system. The standby system can also be used for development and testing.
The amount of disk space required varies widely based on the number of customer records, archiving plans, and backup policies. The disk space can also vary widely based on the amount of information held for each customer. Therefore, it is important to try to estimate this prior to installation and purchase sufficient disk storage to allow for significant growth in the volume of data.
It is important to keep in mind what type of user will be working with the system. For example, 200 call center users use the system more intensively than 200 sales and marketing users.
Solo Installations
Regardless of number of users, every Solo CRM system should have a dedicated database server. The database is regularly used for heavier synchronisation processes coming from Solo Clients.
Installations with over 50 Users
Servers
Split the Database server and Web server across two machines.
Memory
The amount of memory in the Database server should be no less than 50 percent of the anticipated database size after one year. Planning for a ratio of 75 percent provides additional performance and room for errors in the size estimate.
Processors
The processors in each of the machines should be high specification, for example 2.8 Ghz P4 Xeon.
Installations with over 100 Users
Servers
At a minimum, the Database server should be dual processor. Ideally both machines should be dual processor.
Memory
The amount of memory in the Database server should be no less than 50 percent of the anticipated database size after one year. Planning for a ratio of 75 percent provides additional performance and room for errors in the size estimate.
Processors
The processors in each of the machines should be high specification, for example 2.8 Ghz P4 Xeon.
Installations with Several Hundred Users
The specifications below assume that users are fairly interactive, for example, users working in a Call Center. You may get more users on a lower specification if the users are lower-usage users.
Servers
At a minimum, the Database server should be quad processor. Ideally both machines should be quad processor.
Memory
The amount of memory in the Database server should be no less than 50 percent of the anticipated database size after one year. Planning for a ratio of 75 percent provides additional performance and room for errors in the size estimate.
Processors
The processors in each of the machines should be high specification, for example 2.8 Ghz P4 Xeon.
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