Sage Circle of Excellence Overall Winner 2009
SalesLogix Business Partner of the Year 2009
ACT! Business Partner of the year for 6 consecutive years
Sage CRM
Sage CRM is a comprehensive, award winning, internet based Customer Relationship Management system that provides access to everyone who has the need to know instantly.
Sage CRM works entirely through a web browser taking advantage of the efficiency that the internet has to offer delivering business applications. Sage CRM offers a full range of hosted or on premises deployment. As your needs change it is easy to switch environments from hosted to on premises as all the data and customisations move with you.
Sage CRM is easy to use, fast to deploy, feature rich with a low cost of ownership giving real benefits of CRM to mid sized companies.
Sage CRM makes individual and group efforts across sales, marketing and support teams making teams and individuals more efficient at their individual roles across a company.
Features and Benefits at a Glance
Sage CRM Sales
- Maximise sales performance with tools for sales people to find and retrieve vital information quickly and easily.
- Deliver reports every day, every hour that lets you know how your team is performing. Organise teams and schedule calls and meetings. Define the sales and lead process to suit the way you do business.
- Manage vital opportunities and leads by tracking leads from first contact to final sale, ensuring time and energy is spent on the deals that are most likely to close.
- Integrate sales with marketing and customer service for a 360 degree view of your customer. All information captured on your customers creates cross-sell and up-sell opportunities.
Sage CRM Marketing
- Manage and track every element of your marketing campaigns. Drill down to specific activities within your campaign.
- Segment customer and prospect lists and deliver targeted messages to your select target audience.
- Get real time information into the success of individual and ongoing campaigns by tracking them from initial lead generation right through to close.
- Qualify leads into your chosen criteria for follow up, prioritise your leads to ensure that a lead never gets lost or goes cold.
- Merge documents with target lists for mass mail outs.
Sage CRM Customer Care
- Keep track of every customer interaction for the most up to date information on all your customers.
- Offer multiple channels to your customers by providing them with web access to their own customer portals on your website where they can log queries and view status of their requests at their convenience 24/7.
- View and measure call turn around time and understand what is taking longer to resolve and why.
- Gather and retain important customer information to build and enhance customer relationships.
- Improve employee satisfaction by arming them with correct up to date customer information allowing them to handle customer queries efficiently.
Sage 200 Suite Integration
Sage 200 CRM, based on the standalone Sage CRM solution, seamlessly integrates with the Sage 200 accounts modules within the Sage 200 Suite. The smooth integration eliminates the need for double entry into accounts software and enables CRM users to check the financial status of customers immediately. By employing the integrated Sage 200 Suite your staff will be able to use one system to complete a transaction from sales through to invoicing and after care.
Sage 200 CRM 2009 enhancements
Web quotes and orders- Greater flexibility is available within the Sage 200 CRM module, you can now enter orders remotely and synchronise with the Sales Order Processing module.
CRM address enhancements in financial modules- Contact fields are now the same in the Sage 200 Financials modules as they are in the CRM module. This alignment ensures consistency in data entry and reporting across the suite.
Real time data views- With the new Sage 200 CRM more real time financial information is accessible through the CRM interface remotely, reducing the need to be in the office or to have access to the back office system.
Multiple ERP databases link to one CRM database- Different users are now able to view data in a format suited to their role from multiple ERP databases. This provides the user with a centralised view of contact and trading information whilst keeping individual records for different legal entities separate.
Third party forms available through the CRM interface- Utilise development work carried out in a separate ERP database within the CRM user interface to provide a more streamlined, integrated solution.
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Download Sage CRM Brochure
For more information on Sage CRM please call DMC Software on FREEPHONE 0800 652 2423 or email us at enquires@dmcsoftware.co.uk