Sage CRM Comparison Matrix: CRM Sales, CRM Marketing, CRM Customer Service, Security

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Sage CRM Comparison Matrix

Sage CRM Sales Functionality

	Standard Edition	Advanced Edition

Sales Forecasting
Sales Pipeline
Sales Reports
Quote Production
Opportunity Workflow
Opportunity Management

Marketing Functionality

	Standard Edition	Advanced Edition

Campaign Management
Data Upload
Lead Management
Lead Workflow
Marketing Reports
Bulk Email
Inbound - Outbound Call Handling

Customer Service Functionality

	Standard Edition	Advanced Edition

Cases/Issues
-Case/Issues and Solutions Pipeline
-Case/Issues SLA Management
-Case/Issues Workflow
Solutions
-Solutions Workflow

Security

	Standard Edition	Advanced Edition

Cases/IssuesTerritory Security
Team Selling Security
Field Level Security
Territory Management

Other

	Standard Edition	Advanced Edition

Advanced Find Searches
Escalation/Notifications
Component Install
Key Attribute Profiling
Multi Lingual Support
Multi-currency
Dashboards
Online coaching videos
On-screen Tips and Customisable User Coaching
Report / Data Export to Excel
SMS Messaging
Mail merge/Document Templates
SMS Messaging

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