Technical Support for Sage CRM

First class customer care plays a major role in the decision making process. When you choose Sage CRM from DMC Software, you are dealing with a company that is 100% committed to customer satisfaction and technical support. It's important to us that you get the highest value from your Sage CRM solution. That's why every member of our Technical Support Team has completed the rigorous Sage accreditation training programme. It's also why we offer an extensive range of additional services such as Call Centre Support plus Business and Expert Services. All are in place to ensure that your Sage CRM system delivers a rapid return on investment and grows with your business.

Sage CRM Support from DMC

You can't predict when you may need technical support for your Sage CRM, but with DMC Software you can be sure of a rapid response when you do. We operate a stringent Quality Management System where every effort is taken to ensure that the Sage CRM software we supply is fault-free. However if you should need assistance, a member of our Technical Support Team will take the time and effort to drill down a solution.

Even if immediate diagnosis is not possible, for example with an intermittent problem or when the issue isn't defect-related, our experts will take on ownership of the issue until it is resolved, ensuring minimum disruption to your business. Knowing you can get straight through to an expert makes light work of any crisis. Our Technical Support desk is manned, round the clock, by our own in-house team of highly trained Sage professionals, never call centre staff. You can contact us in a range of different ways:

Phone- Your first port of call is our Technical Support Team who will do everything to get to the root of your problem. If this isn't possible, one of our trained analysts can be called in to examine the issue in more depth. You will be issued with a Sage CRM ticket reference number making it easier for all parties to keep up to speed with progress and ensure your problem is resolved quickly.

Email- You may prefer to email us with an outline of your problem, including relevant attachments to help us resolve the matter faster. You will be issued with any automatic acknowledgement, by email, which will include your Sage CRM ticket reference number.

Internet- We offer a comprehensive self-help service via our website. Subscribers benefit from being able to raise instant support tickets online, search the Sage CRM knowledgebase for solutions to the more common issues and track previously raised tickets.

Business and Specialist Services for Sage CRM

Our experts want you to get the most out of your Sage CRM system for peak performance from Day One. We offer a variety of specialist consultancy services, all of which can be tailored to your needs, helping you to build more rewarding customer relationships, optimise workflows and deploy your Sage CRM solution as speedily and effectively as possible.

Moving Forward...

You're business is constantly growing and evolving, so it's critical that your Sage CRM system adapts with you. Our experts can work with your teams to fine-tune and customise your Sage CRM solution to ensure it continues to deliver maximum benefits to your business, build better relationships and achieve better results than ever before.

For more information about Sage CRM call now on 0800 652 2423 or email enquiries@dmcsoftware.co.uk