Sage CRM Customer Care

Sage CRM gives customer service staff the tools to develop real, lasting and beneficial relationships with customers. There is no better example of a department where the right technology and approach can transform a cost to the business into a potential profit centre than in customer service. It is with this in mind that Sage CRM was built to deliver the functionality, the cost of ownership and the ease of use to the middle market so that service excellence can be at the heart of everything.

Sage CRM Customer Care functions include:

Case Management
Activities and Communications
Reporting
Knowledge Management
Customer Self Service Portal
Escalation and Notification
Ticket Tracking
Resolve Customer Issues Efficiently

Sage CRM provides customer service professionals with the tools they need to make their job simpler and more effective. With Sage CRM you can keep track of every customer interaction allowing your customer service teams to have the most up to date and complete customer information at their fingertips - information which helps them effectively and efficiently resolve service issues and creates cross or up-sell opportunities.

Sage CRM Customer Care Features and Benefits

Find the right information quickly- Sage CRM allows for the pooling of all transactions and communication history into a single screen.

360 degree view of your customers- Access relevant customer data including purchases, call and escalation histories, interactions, emails and documents sent and received from one central location.

Access anytime and anywhere- Web access to Sage CRM enables customer service professionals to access vital customer information from any location. Armed with this customer knowledge they can handle customer queries more efficiently, which in turn enhances and strengthens the customer experience.

Empower your customer- Sage CRM enables you to offer your customers multiple channels to communicate with your organisation. Create 'Customer portals' that offer password protected self service areas on your website to log queries, make service requests and view the status of existing or past requests. This customer self service area on your website can be easily customised to incorporate the look and feel of your company website, ensuring that your company's brand remains consistent through all customer touch points.

Integrate with Back-End solutions for deeper knowledge- Sage CRM integrates with leading back office applications so Account Managers can access key customer information such as credit status. In addition, account managers can view current product information pricing and discounts to capitalise on potential cross-sell and up-sell opportunities when interacting with customers.

For more information about Sage CRM call now on 0800 652 2423 or email enquiries@dmcsoftware.co.uk.