Microsoft Dynamics CRM Training

Microsoft CRM may look and feel like an extension to Microsoft Outlook, however to ensure the full functionality is utilised training is highly recommended for all users and system administrators.

DMC has a team of Microsoft Certified Training Instructors that operate throughout the UK and can provide on-site training. DMC Software offers a number of Microsoft CRM training courses for users of different capabilities or bespoke courses tailored to meet individual businesses needs and user requirements.

Microsoft Dynamics CRM Training Courses

Microsoft CRM End User Training Courses

Microsoft Dynamics CRM end user training is a one day training course designed to provide Microsoft CRM end users with basic knowledge to use the software with confidence in their day-to-day activities. To get the most from the Microsoft CRM training course it is important for each delegate to be competent in using Microsoft Windows and Office applications. This course can be taught on-site and is suitable for a maximum of six delegates.

Topics include, Accounts/Contacts, Activities, Sales Functions, Reporting.

Microsoft CRM Administrator Training Courses

Microsoft Dynamics CRM administrator training is a one day training course designed to provide Microsoft CRM administrators with extensive knowledge of the software. To get the most from the Microsoft CRM training course it is important for each delegate to have attended the Microsoft Dynamics CRM end user training course or to be a competent user of Microsoft CRM. This course can be taught on-site and is suitable for a maximum of four delegates.

Topics include, Administration, Product Catalog, Data Management, Customisation.

Microsoft CRM Bespoke Training Courses

As an alternate option DMC Software offer bespoke Microsoft CRM Training courses where delegates can select the areas of the Microsoft CRM application that are covered. The Microsoft Dynamics CRM courses are beneficial because they can provide in-depth knowledge of processes specific to the individual organisation. Ahead of each Microsoft Dynamics bespoke training course DMC will conduct a consultation meeting in order to develop an understanding of a business and the processes used.

Topics include, Marketing Functionality and Service Functionality.

In addition, DMC Software also offers a number of intuitive services to help businesses achieve the maximum return on their Microsoft CRM investment:

For more information on Microsoft CRM call now on 0800 652 2423 or email enquiries@dmcsoftware.co.uk

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