TotalCare Managed IT Services - Your Options

At DMC Software, we understand that businesses require a degree of flexibility from their IT support providers with adjustable managed IT services to suit individual budget and technical requirements. That’s why we give you the freedom of choice with TotalCare. TotalCare Managed IT Services are broken down into individual service modules allowing you to pick and chose which meet your IT needs. With our flexible TotalCare options you can rest assured you will have everything you need to get the most from your IT infrastructure and make your business more efficient.

TotalCare Core IT Services

Help Desk and Server Monitoring

Unlimited Help Desk – The Helpdesk service option, provides a dedicated point of contact to answer, log, resolve, escalate and manage all IT support calls with regular status updates. Our customers can expect a resolution over the phone or via remote connectivity to their Server or PC.

Server Monitoring – It is said that prevention is better than cure, and with our proactive Server Monitoring Service daily and weekly health checks are conducted to identify any potential or emerging IT issues before they impact on affect your business resulting in data loss or downtime.

TotalCare Managed IT Service Options

Maintenance Services

Through partnership with BT, DMC can offer on-site, mobile and remote systems and software support. All faults will be resolved within a pre-agreed service level agreement through fixing or supply of replacement parts.

Off site back up

Reduce risk of data loss with our off site back up service. Daily backups of your IT systems are taken so that in the event of a system error you can be assured an up-to-date copy of your data is held and can be restored immediately.

SQL Plus

SQL Plus is a server monitoring service for SQL Servers, we proactively monition your database and infrastructure for availability, performance and resilience leaving you time to focus on your core business. This service helps to ensure your SQL Server is tuned in conjunction with the system resources it supports to meet your needs.

IT Consultancy

Not everyone is an IT specialist, so for any IT projects you have in mind you can rely on us for support. We take the time to understand your business processes and the project requirements and make recommendations to ensure your business objectives are achieved. We can assist you with on-site consultancy, systems audits and technical infrastructure advice based on many years of knowledge, experience and best practice in our industry.

IT Implementation

Our IT Implementation service is available to provide on-site assembly, installation and implementation of hardware, software and peripherals.

Hardware and Peripheral

The procurement of hardware and peripheral products can be a time consuming exercise to ensure you are getting the best value for your investment. DMC Software Solutions can provide you with competitive quotations from our leading and established suppliers.

To find out more about TotalCare Managed IT Services call now on 0800 652 2423 or email enquiries@dmcsoftware.co.uk.