Sage Circle of Excellence Overall Winner 2009
SalesLogix Business Partner of the Year 2009
ACT! Business Partner of the year for 6 consecutive years

At DMC Software Solutions we believe that the process of implementing new business software can be exceptionally daunting, especially for businesses that are new to CRM, accountancy or integrated software. As a customer centric company, DMC provides a range of professional services to help businesses before during and long after the implementation date. Providing consultancy, training, installation, project management and extensive technical support DMC has the services to ensure that we deliver the software solution that exactly meets your needs and continues to do so long after the “go live date”.

 

DMC Software provides a range of professional services across our entire product range including ACT!, SalesLogix, Sage 200 and Sage 50. Our professional services are designed to ensure that you get maximum return on your investment and that your software works consistantly and to your exact specifications. Our professional services are second to none and our excellent customer service has been recognised by Sage through our recent admission into the Sage Circle of Excellence. DMC provides the following professional services:

In order to get your software working to its maximum potential DMC will under go a lengthy consultation period during which we research and scope to ensure that we deliver the package that exactly meet your needs. Our team of highly qualified consultants will guide you through every stage of the process ensuring that you receive the high levels of customer service we pride ourselves on. During our consultation period we will provide you with honest and impartial advice about the best options for you, your staff and your business.

Implementing CRM and accountancy on large scale can be a lengthy task; one that needs to be well organised and well managed to be successful. Inline with this, DMC employs some of the best Sage project managers and developers in the business. Using the Prince 2 methodology our project managers will ensure that installations and development bundles are delivered on time and to your exact specification. Our project managers work closely with our account managers to ensure that the highest level of customer service is provided at all time. Learn more about our project management services.

DMC Software provides a range of development and customisation services to allow us to deliver CRM and accountancy systems that exactly meet your needs and specifications. Our developers and project managers follow the Prince 2 methodology giving you the peace of mind in knowing that you system will be delivered on time and to your exact specification. We provide varying levels of customisation and development across our entire product range. Find out more about DMC’s software development.

Installation is a key component of every software implementation. DMC employs a large number of field engineers who are specialists in installing software with the minimum of disruption to your business. Trained in advanced data migration, our engineers will have no problem moving contact or accounts data from one system to another, ensuring that you maintain your key contact data. With DMC installation is a quick and seamless process. Learn more about installation.

Using software such as SalesLogix, Sage 200 and ACT! for the first time can be difficult and some inexperienced users can find the situation overwhelming. To ensure that all end users get the most out of their software and that your business gets maximum return on investment DMC Software provides a large range of training services. Our training courses are entirely bespoke, allowing us to ensure that we train you on the areas of the program that are most relevant to you and your working day. DMC provides training for our entire product range including ACT!, SalesLogix, Sage 200 and Sage CRM. Learn more about our training services.

At DMC we pride ourselves on our technical support service. Employing over 20 support professionals, we are always on hand to answer your questions and solve any issues that you may have. Utilising email, phone and remote access software our technical support advisers is able to solve 95% of your issues with out your personal involvement, subsequently with the minimum of fuss to your working day. Learn more about DMC technical support.

 

Our professional services are designed to ensure seamless implementation and to provide a superior after sales service. We go out of our way to provide an unprecedented level of service to our customers and strive to ensure that they get the very most out of their software. To speak to one of our consultants about the level of customer service you could expect as a DMC customer please call us on 01733 362120.

 

Find out more by calling FREEPHONE 0800 652 2423 or make an enquiry at Enquiries@dmcsoftware.co.uk