Sage Circle of Excellence Overall Winner 2009
SalesLogix Business Partner of the Year 2009
ACT! Business Partner of the year for 6 consecutive years
ACT! Software Technical Support and Help for Sage ACT!
The DMC ACT! software Technical Support team provides users of ACT! with help and assistance for all versions of ACT! Software, from ACT! 6 through to ACT! Professional software, up to the latest version, ACT! by Sage 2010. The ACT! technical support provided by DMC Software falls into two main categories, internal phone support and external onsite support.
Internal Phone and "Go To Assist" Web Support
DMC Software offers ACT! technical support to all ACT! users and DMC technical support customers can access this assistance by either telephone, email or "Go to Assist" technology.
The ACT! technical support telephone line is manned by a team of ACT! Certified Consultants who are ready to assist with any technical queries relating to ACT! Software. Users that are not technically literate, don't need to worry the skilled team of DMC ACT! support consultants will be able to assist using the latest online technology. This means that the DMC ACT! consultants can take control of the ACT! system, with permission, using "Go to Assist". In fact, DMC Software can fix 95% of ACT! technical problems without the involvement of the end user, providing support clients with total peace of mind and a great return on investment.
The ACT! Technical Support working hours are 9am - 5.30pm, Monday to Friday excluding UK public holidays, however out of hours support can be arranged at an extra cost.
External Onsite Support
For onsite technical support DMC's team of ACT! Certified Consultants will visit the client offices to assist with system design, configuration and to customise ACT! to meet individual business needs.
The DMC ACT! Software engineers are fully qualified in LAN network configuration, server configuration and installation of all ACT! products including ACT! 6 through to ACT! by Sage 2010. In addition, the DMC consultants can assist in the set up of synchronisation via email, VPN or shared folder to allow remote users to access the database with the correct permissions.
Due to DMC's extensive knowledge of SQL, they can migrate data from most sources including other contact management packages, Microsoft Excel or data that acquired from a mailing house, straight into ACT! by Sage.
For users experiencing problems with ACT! that do not have a valid DMC ACT! Support Contract the DMC ACT! Certified Consultants can investigate and rectify any problems or issues experienced on an adhoc basis.
Support Contracts
DMC Software support contract users can benefit from total peace of mind when using ACT! Software. Additional financial benefits are also included such as 20% of ACT! Software upgrades, 10% of ACT! Training Courses, 10% of site visits, free technical bulletins and notification of and dispatch of build versions for ACT! Software. The DMC ACT! support prices are extremely competitive and can be paid for on direct debit on a monthly basis.
Want to do something in ACT! Software but don't know how?
The chances are that DMC will have the answer. The DMC help and support desk is ready to help call no won FREEPHONE 0800 652 2423.
Forgotten / lost your passwords for ACT!?
DMC's team of experienced ACT! Certified Consultants are able to interrogate ACT! databases and crack passwords free of charge for technical support customers.
Find out the ACT! by Sage system requirements.
Download the latest ACT! Brochure
Find out more by calling FREEPHONE 0800 652 2423 or email us at enquiries@dmcsoftware.co.uk